Frequently Asked Questions
Yes we ship every working day. A working day is Monday to Friday not including Bank Holidays. We do not ship on Saturdays, Sundays or Bank Holidays.
Unfortunately, right now, Covid-19 has increased courier deliveries and postal traffic so much that you may be waiting a few days for your package instead of receiving it the next day like you used to.
We would ask that you have patience and order well in advance of running out.
Any orders received after 14:00 (2PM) will be sent the following day. If it’s after 14:00 on a Friday when you order, your package will be sent on the following Monday.
Due to Covid-19 we are experiencing a higher number of online orders and sometimes struggle to get all orders packed by 2pm, so, if you can, please order before the afternoon.
We use a Courier Service. An Post does not allow liquid products to be sent using their service. You may receive products containing eliquids by An Post at the moment from other sites but this won’t last too much longer.
Also, if a package is sent by An Post and it goes missing you have to wait 30 days before they open an investigation. So, as great as An Post are, it’s easier to solve missing parcel issues with our courier service.
No sir, you don’t. We will make every package as small as possible so it fits through your letterbox and you don’t need to be there. Obviously, if you order a load of stuff then it must go in a box and you might need to be home for it to be delivered but in general no, you don’t need to be home.
We give the courier service your phone number and email address so they can stay in touch with you and make sure you are home when they deliver.
Also, you will receive an email from the courier with your tracking number a few hours after we send the parcel. In this email you can reschedule the delivery, or even change the delivery address to another location.