Frequently Asked Questions

If you order before dispatch time (2pm) we’ll send it the same day.

Irish customers will usually get the package next working day.

European customers will get it within 2-5 working days and International customers will get it within 1 or 2 weeks.

Typical delivery times are as follows.

Within Ireland = 1 working days (95% of the time)

Within Europe = 2 – 5 working days

Rest of the world = 5 – 10 working days

If you for any reason have a delay in your order contact us and we’ll look into it immediately.

In general, over 95% of our parcels arrive at our customers on time.

Contact us and we’ll sort it out for you.

Generally, if there is something wrong with the product we can arrange delivery back to us at no charge to yourself.

We’ll also refund you your money, or send out replacement goods, whatever you want.

If the product has been opened and there’s nothing wrong with it, you just don’t like it, get in touch with us and we’ll see what we can arrange.

All our card payment solutions are handled by SagePay. SagePay is a payment processing company which is highly reputable in Ireland, UK and Europe.

The site is also using HTTPS / SSL Security. 

Definitely. You can email or call us anytime and we’ll respond really quickly, usually between working hours of 10am and 6pm Monday to Friday.

We’ll do our best for our customers and we pride ourselves on top notch customer service.

If you’ve given us the honor of buying from us we want to make you happy to do so.

Our aim is to be so good to deal with so there’s no reason you couldn’t come back to us again and again

The e-liquids we sell are all made in USA and Europe from the most reputable and safest eliquid suppliers in the world. They are TPD compliant and have been tested for toxicity, nicotine dosage per microgram and for emissions.

Our own house brand of liquid is made right here in Ireland so we have created many jobs and that’s because of you. We have a fully automated and a second semi automated production line housed in a clean room within our warehousing facility in Drogheda.

However, the way we deal with failures and problems is our biggest strength and reason you should buy from us. If you have any problem with a product, it’s rare but we all know it can happen, just get in touch and we’ll sort it out for you.

So yes, our products are of the highest quality.

We only sell authentic high-quality goods. The chances of anything going wrong are extremely slim, but in a situation where some does go wrong, we’ll definitely make it 100% right again.

We try and make sure our prices are the same or lower than everyone else. We are a VAT registered company and a registered employer so our costs are higher but we do our best never to pass that cost onto the customer.

We know for a fact our shipping prices are one of the lowest around. That coupled with our competitive prices should mean that you’ll never pay higher with us than anywhere else.

So you can buy from us with confidence. Our prices are the some of the lowest, our quality, service, and guarantees are the highest.

All orders are tracked, if you request the tracking we can provide it.

Yes, no problem! We have a landline and email so anytime within working hours we can facilitate this for you.

Just get in touch and we will do our best to rectify the issues ASAP. If you have any other questions contact us and we’ll be happy to answer them for you right away.