Your rights under Irish Law
Under Irish and EU law you have the right to return products you purchase within 14 days of receiving them. This is known as a cooling off period under The Distance Selling Regulations which gives consumers extra protection when buying online
If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have canceled the contract.
You need to contact us (preferably in writing or email) within the cooling off period to let us know you are going to return the items. You don’t have to give us a reason under law.
We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
Once you have notified us that you wish to cancel the contract, within the 14 day cooling off period, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.
What usually cannot be returned
There are some exceptions to this rule. For example in these following situations “The Distance Selling Act” does not cover returns :
- Goods cannot be returned because they were made according to your specifications or were personalised for you
- Goods are liable to deteriorate or expire rapidly
- The goods seals have been broken by you and cannot be returned for health protection and hygiene reason
The main issue here is e-liquids which are sealed for health & safety issues if returned usually can’t be refunded. As they can’t be resold for safety reasons. Hence they don’t fall under your ‘right to cancel’ under The Distance Selling Regulations. However if you have a problem with any thing you purchase from us ; please get in contact and we’ll be more than happy to try and work something out.
So that’s all the legal stuff out of the way. However our main concern is your satisfaction. We want you to be happy in your experience dealing with us.
If you have a problem or want to return something, get in touch with us and we’ll do our upmost best to help you out. We appreciate you as our customer. We hope you will be loyal to us and we will return that loyalty back to you.
If you ever need any help regarding consumer rights while buying online
There is a great website here http://www.consumerhelp.ie/buying-online
These guys take care of Irish law and they’re absolutely brilliant. You’ll most likely never need them with us, but they could come in useful for you in the future with buying online, or buying stuff in general. They help consumers in every situation.
Need to return something? Have a problem or a question? Get in touch!
Our friendly helpful staff are standing by. Feel free to call us or fill in the form below. We’ll generally be in touch in less than 24 hours on working days.
Write to us regarding your return