Vape Next Day Delivery
Do You Ship Regularly?
Yes we ship every working day. A working day is Monday to Friday not including Bank Holidays. We do not ship on Saturdays, Sundays or Bank Holidays.
Unfortunately, right now, Covid-19 has increased courier deliveries and postal traffic so much that you may be waiting a few days for your package instead of receiving it the next day like you used to.
We would ask that you have patience and order well in advance of running out.
What Time Should I Order By?
To get your vape gear delivered next day you should order before 14:00 (2PM). Any orders received after 14:00 (2PM) will be sent the following day.
If it’s after 14:00 on a Friday when you order, your vape package will be sent on the following Monday.
Due to Covid-19 we are experiencing a higher number of online orders and sometimes struggle to get all orders packed by 2pm, so, if you can, please order before the afternoon.
What Courier or Postal System Does ROV Use?
We use a Courier Service. An Post does not allow liquid products to be sent using their service. You may receive products containing eliquids by An Post at the moment from other sites but this won’t last too much longer.
Also, if a package is sent by An Post and it goes missing you have to wait 30 days before they open an investigation. So, as great as An Post are, it’s easier to solve missing parcel issues with our courier service.
How Long Does it Take This Courier Service to Reach Your Customers?
It used to take 24 hours and sometimes 48 hours. Now, with Covid-19 wreaking havoc it can take a few days more. If it takes longer than 5 working days you should contact us.
Is This Delivery Tracked & Recorded?
100% recorded, 100% tracked. We don’t ask for a signature as we know many of you are in work during the courier delivery hours (doing important stuff like paying off mortgages and student loans etc). But even with the signature not required, the delivery is recorded.
Do I Have to be Home?
No sir, you don’t. We will make every package as small as possible so it fits through your letterbox and you don’t need to be there. Obviously, if you order a load of stuff then it must go in a box and you might need to be home for it to be delivered but in general no, you don’t need to be home.
We give the courier service your phone number and email address so they can stay in touch with you and make sure you are home when they deliver.
Also, you will receive an email from the courier with your tracking number a few hours after we send the parcel. In this email you can reschedule the delivery, or even change the delivery address to another location.
What Happens if ROV (that’s us!) Make a Balls of My Order?
This rarely happens, but as good and dedicated as we are…we still feck it up the odd time. Generally, it happens when we have had a few cans too many the night before. We are a small team here and usually, your order is sent by only one of three people in the warehouse so we can easily find out what happened and find out which eejit is responsible.
We sign off on the packing slips so we know who sent it and we also have full video recording of the order processing area so we can really see exactly what happened if there is a balls up. It’s a bit 1984 but we need to have it in place for these type of situations.
Just email, or ring us and let us know what is wrong and we will get right on it. Please send your order number if you can, alternatively, the name you used to place the order will suffice.
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